Contact
We’re always available for our clients, including over weekends and on public holidays. If Howard isn’t personally available, a senior rental agent with many years of experience in the business will be able to help.
Our office is tucked away on a quiet street just outside Windhoek’s CBD, offering a calm start to your journey. From here, you’ll have quick and easy access to the airport and the main north–south highways, making it simple to hit the road. Inside, you’ll find a relaxed atmosphere with a comfortable lounge, free WiFi, and fresh coffee to help you settle in before your adventure begins.
Telephone
+264 (8)2 4099239
Physical address
4 Teinert Street
Windhoek
Postal address
P O Box 90196
Klein Windhoek
11009
Namibia
Banking details
First National Bank
Branch code 281872
Account # 6224 5221 677
Swift / BIC code FIRNNANX
VAT no.
8113299-01-5
Answers
All answersMy flight was delayed and I might miss the airport transfer. What should I do?
We try to track flights and stay aware of timetable changes. If there is an unexpected delay, such as lost luggage, please contact our office as soon as possible. Our staff will help arrange alternative transport to our offices or your accommodation.
How will I get to the car hire from the airport?
We offer a free airport shuttle for all clients. Upon arrival at Windhoek International Airport, our driver will be waiting for you, provided you have informed us of your travel dates and times. The shuttle can take you directly to our office in Windhoek or to your accommodation if you wish to pick up your car later. When dropping off your car, at rental termination please arrive at our office as arranged (latest 17:00) to catch the last shuttle to the airport.
I arrived at the airport but there was no one to meet me. What should I do?
Our shuttle drivers often pick up multiple clients from the airport. They are instructed to wait for 90 minutes after the plane lands before heading to the city. If you anticipate a longer check-out time due to customs or lost luggage, please contact our office so we can arrange for the driver to wait or provide alternative transport.
Where do I collect or return my rental vehicle?
Our depot is located at No. 4 Teinert Street, Windhoek, and is listed on Google Maps. Our office hours are from 07:30 to 17:00 on weekdays and by appointment on weekends and public holidays. We also offer a one-way service, allowing you to collect or drop off your vehicle anywhere in southern Africa. This is practical for clients who do not want to backtrack. Contact us with your one-way location queries.